At Apna Dog, we strive to ensure customer satisfaction with every purchase. However, we have specific policies regarding refunds and returns that you should be aware of before making a purchase.
Returns Policy
Puppies: Once a puppy is sold, it cannot be returned under any circumstances. We strongly encourage customers to be fully prepared and committed before bringing a puppy home.
Other Products: We accept returns on non-perishable items such as dog supplies and accessories within 7 days of delivery, provided the item is unused, in its original packaging, and in resalable condition.
Dog Food: Due to health and safety regulations, we do not accept returns on dog food or edible items unless they are damaged or defective upon arrival.
Refund Policy
Puppies: No refunds are provided once a puppy is sold.
Other Products: Refunds will be processed once the returned item is received and inspected. Refunds are credited back to the original payment method within 7-10 business days.
Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 48 hours of delivery with proof (photos/videos), and we will arrange a replacement or refund.
Order Cancellations
Puppy Orders: If a puppy order is canceled before delivery, the customer must pay the delivery charge.
Other Products: Orders can be canceled before they are shipped. If already shipped, cancellation is not possible, and the return policy will apply.
For any refund or return requests, please contact our support team at [Your Contact Email] with your order details.
Thank you for choosing Apna Dog!